eo consulting

Door-to-Door Transport

A Future Door-to-Door Strategy for London

eo consulting was retained through three separate commissions to develop a future Door-to-Door strategy for the delivery of passenger transport across London, incorporating the broad spectrum of local government, NHS, TfL dial a ride and community transport services.

Our work was the subject of a London Assembly hearing in 2010.

We undertook an initial high-level strategic review, a wide-ranging stakeholder consultation, and an operational review of dial-a-ride, NHS non-emergency patient transport, Adult and Children SEN transport, Community Transport, Taxicard and Capital Call services.

We researched Best Practice, developed a series of options and a final recommended ‘transport bureau’ strategy, which was developed in partnership with Peopletoo. We put forward proposals for governance, legal structure, the commercial and operational models, together with measures to standardise a more robust approach to user eligibility, assessment and entitlement.

In the later phase, we prepared a business case that demonstrated significant financial and non-financial benefits. The strategy is now being taken forward through a multi-stakeholder Project Board chaired by London Councils.

Out and About - a mobility scheme

eo consulting undertook a Feasibility Study into a proposed mobility centre on behalf of the Royal Borough of Kensington and Chelsea.

The scheme is centred on the visionary Exhibition Road project and the step-free proposals for South Kensington Underground station, and includes links to the 2012 Olympics.

We carried out a major stakeholder consultation with the world-renowned Museums, Transport for London, London Underground, Imperial College, neighbouring boroughs and their Access Officers, the ODA, LDA, Royal Parks, Community Transport operators and user groups.

We investigated a wide range of Best Practice across the UK and Europe, developed a series of practical phased options, identified potential funding streams and set out next steps. The scheme has since been delivered by the Royal Borough.

to progress to travel

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